Privacy Policy for Mondu Store

Last updated: October 2, 2025

This Privacy Policy describes how Mondu Store (“we,” “our,” “us”) collects, uses, and discloses your personal information when you visit or make a purchase from www.mondustore.com (the “Site”).

1. Contact InformatioN

If you have any questions, need more details about our privacy practices, or wish to make a complaint, you can contact us:

• Email: mondustore.info@gmail.com
  

2. Collecting Personal Information

When you visit our Site, we collect certain information to provide, improve, and secure our services. “Personal Information” refers to information that can identify an individual.

a) Device Information

• Purpose of collection: To properly load the Site, optimize user experience, and perform analytics.
• Source: Collected automatically through cookies, log files, pixels, and similar technologies.
• Personal Information collected: IP address, browser version, time zone, cookie data, pages viewed, products searched, and site interactions.
• Disclosure: Shared with our service provider Shopify and analytics partners (e.g., Google Analytics).

b) Order Information

• Purpose of collection: To process orders, accept payments, arrange shipping, send invoices/order confirmations, detect fraud, and provide customer support.
• Source: Collected directly from you.
• Personal Information collected: Name, billing/shipping address, payment details (credit/debit cards, PayPal, or other accepted methods), email address, and phone number.
• Disclosure: Shared with Shopify, payment gateways, shipping and fulfillment partners, and fraud prevention services.

c) Customer Support Information

• Purpose of collection: To respond to inquiries and provide support.
• Source: Collected from you when you contact us.
• Personal Information collected: Name, email address, order details, and any information you choose to share.
• Disclosure: May be shared with third-party helpdesk or customer service tools.

3. Minors

The Site is not intended for individuals under the age of 16. We do not knowingly collect information from children. If you believe a minor has provided us with their information, please contact us for deletion.

4. Sharing Personal Information

We share your Personal Information with trusted service providers only as needed to deliver our services:

• Shopify (store platform): Shopify Privacy Policy
• Payment Processors (e.g., Stripe, PayPal, banks)
• Shipping and Fulfillment Partners (to deliver your orders)
• Analytics & Advertising Services (Google Analytics, Facebook Ads, etc.)

We may also disclose your information to comply with legal obligations, respond to lawful requests, or protect our rights.

5. Behavioural Advertising

We may use your Personal Information for personalized ads and marketing:

• Google Analytics – Google Privacy Policy
• Facebook Ads – Facebook Ad Preferences
• Google Ads – Google Ad Settings

You can also opt out of targeted advertising through the Digital Advertising Alliance.

6. Using Personal Information

We use your Personal Information to:

• Provide and improve our services.
• Process payments and fulfill orders.
• Communicate with you about orders, promotions, and updates.
• Detect and prevent fraud or misuse of our Site.

7. Legal Bases for Processing (GDPR – EU/EEA Customers)

If you are located in the European Economic Area (EEA), we process your information based on:

• Your consent.
• The performance of our contract with you.
• Legal compliance.
• Legitimate interests (e.g., improving services, fraud prevention).

8. Retention of Data

We retain your Personal Information for as long as necessary to provide our services and comply with legal obligations, unless you request deletion.

9. Automated Decision-Making

We do not engage in automated decision-making that significantly affects you. Shopify may use limited automated tools for fraud prevention (e.g., temporary IP blacklisting).

10. Your Rights

GDPR (EEA Customers)

You have the right to:

• Access, update, or delete your Personal Information.
• Request portability of your data.
• Withdraw consent at any time.
• Lodge a complaint with your local data protection authority.

CCPA (California Residents)

You have the right to:

• Know what personal data we collect.
• Request deletion of your data.
• Opt-out of the sale of your data (Mondu Store does not sell personal information).
• Appoint an authorized agent to make requests on your behalf.

11. Cookies

Cookies are small data files stored on your device. We use cookies for:

• Essential functions (shopping cart, checkout, login).
• Performance & analytics (Shopify analytics, Google Analytics).
• Advertising (personalized ads).

You can manage or block cookies in your browser settings. Learn more at www.allaboutcookies.org.

12. Do Not Track

Our Site does not respond to “Do Not Track” signals due to inconsistent industry standards.

13. Changes

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The latest version will always be posted on our Site.

14. Complaints

If you are not satisfied with how we handle your data, you may contact your local data protection authority. For example, in the UK, you can visit the ICO at https://ico.org.uk/make-a-complaint/.